Reference

Privacy Policy for Your Account

DANA, OVO, GoPay and QRIS account flows create wallet receipts, login records and device checks, and our Privacy Policy explains how we use that data before you open…

DANA receipt dataOVO wallet checksGoPay recordsQRIS references
berlinqq Privacy Policy for Your Account
ACCOUNT HELP

Privacy Contacts That Answer Clearly

A privacy request should not disappear into a general inbox. We route questions about account data, cookies, wallet records and access changes to support staff who can check your account step, confirm identity and explain the next action. Keep your username, registered phone number and the payment method you used ready so we can find the correct record without asking for extra personal detail.

Team online

Live chat privacy queue

Message us from the lobby chat between 09:00 and 01:00 WIB. We check your username, last login device and recent DANA, OVO, GoPay or QRIS reference before discussing account data.

Email data request

Send privacy requests to the support email shown inside your account area. Include your registered phone number, the change you want and one wallet reference so we can confirm the record.

Account page request

Use Account Settings, then Privacy Request, to ask for correction, access or deletion review. The page works on Android Chrome, iPhone Safari and laptop browsers after you sign in.

SECURITY PRACTICE

Data Handling Across JetX Sessions

Privacy controls sit inside the same account flow you use to enter the lobby, not on a hidden page.

Account data collected

We collect the name, phone number, login details and wallet references you provide during account opening and transaction checks. This lets us match DANA, OVO, GoPay and QRIS activity to the correct account.

Cookie and device use

Cookies help keep you signed in, remember language choice and detect repeated failed logins. You can clear them in your browser, though we may ask you to confirm your account again afterward.

Game session records

When you open JetX, Super Bingo, Crash Games or Royal Fishing, we record session timing, account ID and basic device data. These records help settle disputes and secure your access history.

Payment record handling

Wallet references are used to match deposits, withdrawal checks and support questions. We keep DANA, OVO, GoPay and QRIS records separate from public profile areas and limit access to staff who need them.

Retention and deletion

We keep data only for account operation, security checks, dispute handling and legal needs. If you request deletion, we review what can be removed and what must remain for required record keeping.

Change requests

You can ask us to correct a phone number, update account details or check stored data. We confirm your identity first, then record the request and response inside your account support history.

Privacy Policy Questions You May Ask

This section answers the privacy questions we hear most from Indonesia account holders before they join or return to the lobby. Each answer stays focused on account data, payment records, cookies, support contact and your request rights. If your case involves a specific wallet reference, contact us from the signed-in account so we can check the correct record.

We collect the details you enter during account opening, such as phone number, username and login credentials. We also store device signals and wallet references from DANA, OVO, GoPay or QRIS when they relate to your account.

We keep payment references so deposits, withdrawals and support questions can be matched to the correct account. These records also help us investigate disputes, confirm transaction timing and detect activity that may affect account security.

Yes. Contact us through live chat, email or Account Settings after signing in. We verify your identity first, then explain what account data we can share and whether any record is restricted by legal or security needs.

Cookies remember your sign-in state, language choice and basic security signals on Android Chrome, iPhone Safari and other browsers. If you clear cookies, the lobby may ask you to sign in again and confirm your account.

You can request a correction from Account Settings or support. We will ask for identity confirmation, such as your registered phone number and a recent wallet reference, before updating data that affects account access.

We retain records for account operation, security checks, transaction disputes and legal needs. Some support chats and wallet references may remain after closure where required for fraud checks, audit trails or unresolved requests.

Use live chat from 09:00 to 01:00 WIB, the support email shown in your account, or the Privacy Request area under Account Settings. Include your username and the exact data question you want answered.