Reference

Terms & Conditions for Your Account

Q: Who can I contact about a clause I do not understand?

Contact live chat, WhatsApp, or terms@berlinqq.club from 10:00 to 02:00 WIB. Share your account ID, the clause name, and any wallet or game step involved so we can answer in context.

Our Terms & Conditions set the account rules before you open the lobby: account checks, DANA, OVO, GoPay and QRIS wallet use, Super Sic Bo and JetX access…

DANA wallet termsOVO and GoPay rulesQRIS check stepsLocal-law access

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How Our Terms Apply in Indonesia

berlinqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

The Terms & Conditions start when you create an account, place funds in the wallet, enter Super Sic Bo, JetX, Valorant markets, or request a withdrawal. We write these rules to show which actions are allowed, which checks we may run, and when access may be

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held while we verify your account. For Indonesia, DANA, OVO, GoPay, and QRIS appear as wallet rails, but the terms still depend on provider status and local law. Access and eligibility are available only where local law permits. We may update the terms when payment rails
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change, a provider changes table rules, or security checks need clearer wording. When we change a material term, we place the new version on this page and may ask you to accept it again before the lobby opens.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Ask About Account Terms

Fast contact matters when a term affects your wallet or account access. Our help desk handles Terms & Conditions questions through live chat, WhatsApp, and email every day from 10:00 to 02:00 WIB. Tell us your registered phone number, the payment rail involved, and the page section you are asking about. We use that to trace the account step instead of giving you a vague answer.

Team online

Live chat

Use live chat from the menu after login when you need a term explained before sending DANA, OVO, GoPay, or QRIS funds. We can view the account step and point to the clause involved.

Message WhatsApp support with your registered phone number and a short screenshot of the clause. For privacy, we do not ask for your password or QRIS PIN in any chat.

Email

Send longer Terms & Conditions questions to [email protected], especially if you want a written record. Include your account ID, device type, and the date you accepted the current page.

SECURITY HANDLING

How We Manage Terms Records

Your agreement with us creates records, so we keep the handling practical and limited to the account flow.

Account data

We store the account details you submit during registration and verification, such as phone number and account ID. Those details help us apply the terms when wallet checks, withdrawals, or login questions arise.

Cookie use

Cookies support session handling, language choice, and device recognition while you read or accept the terms. You can clear browser cookies, but we may ask you to log in again afterward.

Security path

Check account access under Account > Security > Active Sessions when you think a term-related hold comes from a device issue. We compare login time, IP signals, and wallet activity before changing access.

Record period

We keep acceptance logs, wallet records, and support messages for the period needed to handle disputes, comply with lawful requests, and detect account misuse. Older records are removed when no longer needed.

Change requests

Ask us to correct account data through live chat, WhatsApp, or [email protected]. We may request verification first, because a change can affect wallet rights under the current terms.

Payment trail

DANA, OVO, GoPay, and QRIS records show time, amount, account ID, and status. We use that trail only to apply wallet terms, trace disputes, and confirm withdrawal checks.

Common Terms Questions Before You Join

Terms & Conditions should be clear before you place funds or enter a game room. These answers focus on account acceptance, wallet rules, access holds, and the contact steps we use when a clause affects you. If your question involves local eligibility, we will check the rule against local law and may ask for account verification before replying in detail.

You accept them when you create an account, log in after a material update, or continue using wallet and lobby services. We may show an acceptance prompt before you enter Super Sic Bo, JetX, or payment pages.

Yes. We may revise terms when DANA, OVO, GoPay, QRIS, provider rules, security checks, or local-law requirements change. If a material clause changes, we place the new version here and may request fresh acceptance.

Wallet terms require the payment account to match your registered details where verification is needed. We may hold a deposit or withdrawal while checking status, amount, timing, or a mismatch reported by the payment rail.

Access may be paused when we detect unusual login activity, incomplete account details, payment mismatch, or a local-law restriction. The hold lets us verify the account before further wallet or lobby activity continues.

Game-room terms cover provider rules, round settlement, connection issues, and result records. If a Super Sic Bo table or JetX round is disputed, we check the provider record before adjusting any account balance.

Contact live chat, WhatsApp, or [email protected] from 10:00 to 02:00 WIB. Share your account ID, the clause name, and any wallet or game step involved so we can answer in context.

Access and eligibility depend on local law and are available only where local law permits. If a location or account check shows access is not permitted, the terms allow us to restrict account use.

Terms & Conditions for Your Account

Where to Ask About Account Terms

Live chat

WhatsApp

Email

How We Manage Terms Records

Account data

Cookie use

Security path

Record period

Change requests

Payment trail

Common Terms Questions Before You Join

01 When do I accept the Terms & Conditions?

02 Can the terms change after I open an account?

03 What rules apply to DANA, OVO, GoPay, and QRIS?

04 Why can account access be paused under the terms?

05 How do the terms cover Super Sic Bo or JetX?

06 Who can I contact about a clause I do not understand?

07 What if local law does not permit access?

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